Warranty
Maison Château – 1-Year Warranty Policy
At Maison Château, we stand behind the craftsmanship and quality of our products. To ensure your peace of mind, we offer a 1-year limited warranty on all purchases.
🛡️ What Our Warranty Covers
For a period of 12 months from the date of delivery, we guarantee that your Maison Château product will remain free from:
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Manufacturing defects
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Material flaws
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Functional defects that affect normal use
Should your product become defective within this period, we will repair, replace, or refund the item at no cost to you.
⚠️ What’s Not Covered
Our warranty does not cover:
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Normal wear and tear
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Damage caused by misuse, improper care, or accidents
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Modifications or repairs made by unauthorized parties
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Cosmetic damages that do not affect product functionality
🛠️ How to Make a Warranty Claim
If you experience an issue, please contact our support team at info@themaisonchateau.com with the following:
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Proof of purchase (order number or receipt)
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Description of the issue
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Clear photos showing the defect
Our team will assess your claim and guide you through the next steps.
❗ Important Notes
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Warranty coverage applies only to the original purchaser.
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We reserve the right to offer a repair, replacement, or refund at our discretion.
For any questions or assistance regarding your warranty, please reach out to us:
Company Legal Entity
Name: Nova Brokerage d.o.o
Address: Hribarov Prilaz 10, 10000 Zagreb, Croatia
Phone: +385 92 345 2757
Email: info@themaisonchateau.com