Returns

Maison Château Return Policy

We want you to love your purchase. If for any reason you’re not completely satisfied, we accept returns under the following conditions:

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Return Window

You may request a return within 14 days of receiving your order.

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Return Conditions

• Items must be unused, in their original packaging, and in resellable condition.

• Returns must include all original components (e.g., screws, glass tops, protective wrap).

• Any signs of use, damage, or repackaging issues may result in a partial refund or rejection.

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Return Shipping

• Return shipping is the responsibility of the customer.

• We do not provide pre-paid return labels.

• We recommend using insured, trackable shipping, especially for fragile or high-value items.

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Refunds

• Refunds are processed to your original payment method within 7–10 business days after we receive and inspect your return.

• Original shipping fees are non-refundable.

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📬 To Initiate a Return:

Please contact us at info@themaisonchateau.com with your order number, reason for return, and photos (if applicable). We’ll guide you through the next steps.

Company Legal Entity 

Name: Nova Brokerage d.o.o

Address: Hribarov Prilaz 10, 10000 Zagreb, Croatia

Phone: +385 92 345 2757

Email: info@themaisonchateau.com